TCG Hamilton is the world’s first, and the most powerful effort ever to innovate the value chain of the international certification industry with robust and streamlined mechanisms and systems. TCG Hamilton today provides a wide array of specialist services to global credentialing leaders paving ways faster and smoother propagation of excellence-consciousness across industries and geographies.
TCG Hamilton has been working to get BCI help Sri Lanka meet the rising demand of trained
and certified BPO professionals in its growing outsourcing industry. National Youth Corps (NYC) under the Ministry of Youth Affairs & Skills development has been appointed as an Authorized BCI Training Provider for carrying out the precertification training, assessment and other activities related and attendant to the operation of BPO certifications of BCI. Together, NYC & BCI have planned to expand BPO industry and its opportunities in Sri Lanka.
Since 2009, BCI has been working on strengthening its footprint in Nigeria
to help the country meet the rising demand of trained and certified BPO professionals in its growing outsourcing industry. In mid 2013, TCG Hamilton facilitated the appointment of Integrated Corporate Services Limited (ICS), one of West Africa’s leading Outsourcing Services providers as an authorized BCI Training Provider. ICS now is on its way to completing the establishment of a state-of-the-art ICT-BPO Academy, under license from BCI.
TCG Hamilton has facilitated the BCI-ICTA partnership in Mauritius.
BCI has certified 500+ BPO professionals in Mauritius in the last two years and also certified Ceridian with BTMQ(R). Our local partner has been serving the neighboring SADC markets as well.
BCI and its Kenya partner the Kenya Methodist University working on the World Bank project
to develop a Center of Excellence for the ICT Board of Kenya, under the Ministry of ICT; Trainer development programs; certification infrastructure establishment for 5000 individuals annually; Also working with the Rockefeller Foundation on Impact Sourcing initiatives to empower the underprivileged for BPO jobs in customer interaction, data processing etc.
TCG Hamilton is taking the BCI relationship with the Ghana Government to a new height.
BCI and Commonwealth Telecom Organization have already advised Ghana Government on BPO Strategic Policy development; BCI and its Ghana partners – E & Y and Ghana Technology University College (GTUC) working on several World Bank BPO capacity development projects – all projects employing BCI standards, curricula and content.
Managerial and scientific talent; productive workforce and capacities to produce knowledge needed to develop industry, society and economy – these are the most important pre-requisites of development for a nation. Easily, universities have a critical role to play in the development of intellectual, productive and knowledge resources in a country.
The fastest and most effective way to make universities accountable to national growth is to link them up with industry and the economy.
A large pool of talents and workforce trained and certified on international standards is a must for nations desiring to do well in outsourcing. TCG Hamilton has built the world's very first BPO workforce breeding program, aligned to the HCMS21 standards of BCI, and delivered on the BGSQ12 training delivery quality standards.Read More
TCG Hamilton programs for Operations Managers are, the only of their kind anywhere in the world - designed and developed on HCMS21 standards of BCI, and delivered on the BGSQ12 training delivery quality standards.Read More
A key set of globally proven capabilities of TCG Hamilton corresponds to advisory and consulting in areas related to business process outsourcing. These include advising governments, industry chambers and corporations in areas related to competitiveness enhancement, business growth; talent development and systems quality improvement. Since October 2013, TCG Hamilton has taken over the logistics and research-support responsibilities of BCI – the most renowned advisor to governments and large organizations on a host of development issues in outsourcing. TCG Hamilton has developed a whole new set of structured services and solutions leveraging these capabilities of BCI, and we are even using them for a cross section of other industries and verticals, as well.
The world’s very first provider of business services to the certification industry, TCG Hamilton today manages frontoffice and backoffice operations of some of the world's top-most bodies like the BCI, TMI, GSQI and SQBA.
TCG Hamilton is the world's first company to have rethought the certification industry value-chain, and build a powerful bouquet of certification services and solutions.
We are looking eagerly at studies like those on how to deploy web-based methods to speed-up audits and studies of legacy systems in organizations ; and exploring the possibilities of deploying consulting micro-firms and the network model to deliver cost-effective systems-improvement/ alignment interventions to smaller and mid-sized business entities.Read More
Projects in the works include development of a plug-n-play industry information system, which will integrate all databases of a nation’s ministries and departments.Read More